This Agreement (“Agreement”) outlines the coaching services provided by Roxanne Swartz (“the Coach”) to any individual or organization (“the Client”) and serves as the formal agreement between them regarding the services to be rendered. The term “coaching” encompasses life coaching, personal coaching, and personal development, and may also include alternative practices such as yoga, meditation, mindfulness, exercise, and holistic nutrition when appropriate.
By purchasing coaching services from Roxanne, the Client confirms that they have read and understood the statements below and choose to proceed with the coaching. It is important to emphasize that coaching is not a substitute for professional mental health services or medical care.
Furthermore, the term “coaching” as used in this Agreement includes executive coaching and business coaching.
Roxanne is committed to providing excellent service to her clients. After the coaching process or series of sessions, the Client will be asked to complete a feedback form to share their experience.
Coaching Disclaimer
By committing to coaching with Roxanne, the client acknowledges the following:
- The coaching services provided by Roxanne are not intended as a substitute for professional mental health care or medical care and are not meant to diagnose, treat, or cure any mental health or medical conditions.
- Roxanne is not acting as a mental health counsellor or a medical professional.
- Coaching is an unregulated industry, and Roxanne is not licensed by any global body.
- The client is fully responsible for their well-being during coaching sessions, including their choices and decisions.
- Coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or any form of therapy.
- Comments and ideas offered by Roxanne are solely to aid the client in achieving their defined goals. Results are not guaranteed.
- Working together may involve personal development, but Roxanne does not promise specific outcomes such as personal introspection, increased personal happiness, career progression, profitability, or business success.
Data Protection
Roxanne will protect the client’s information as confidential and complies with The Protection of Personal Information Act. However, if the client reports child abuse, elder abuse or neglect, or threatens to harm themselves or someone else, necessary actions may be taken, and the confidentiality agreement may be limited. Additionally, if Roxanne is ordered by a court to provide information or testify, she will do so as required by law.
Data Security
The use of technology, including email, text, phone, WhatsApp, Zoom, Skype, Google Meet, and other platforms, may have risks to confidentiality, and the client accepts these risks.
Waiver
The client releases Roxanne, any agents, successors, assigns, personal representatives, executors, heirs, and employees from any claims, suits, actions, demands, or rights to compensation for damages arising from acts or omissions by the client or Roxanne because of the coaching relationship. This includes any alternative practices or sessions related to yoga, meditation, mindfulness, exercise, and holistic nutrition. The client declares that no promises, inducements, or agreements not expressed in this Agreement have been given, and this Agreement binds their heirs, executors, personal representatives, successors, assigns, and agents.
Terms & Conditions
The coaching schedule will be arranged between the coach and the client and can be booked up to 3 months in advance. Roxanne will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, once agreed upon, may not be altered or adjusted during the current dedicated period.
Where no specific number of sessions are agreed upon, sessions will be provided on a session-to-session basis.
In exchange for the fees paid by the client (or by a third party on their behalf), Roxanne agrees to provide the agreed-upon service according to the terms and conditions outlined below. The client agrees to pre-pay the fees for the service as specified in these terms and conditions. In cases where a third party pays the fees, that third party is considered an agent acting on behalf of the client.
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions, they can contact Roxanne by email at hello@risingrox.com to discuss any concerns and see if they can be resolved before the first coaching session.
Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Format of Sessions
Sessions take place in English and are via Zoom or WhatsApp. In all cases, the client is responsible for calling the coach. The coach is open to other formats by mutual agreement. Roxanne is responsible for ensuring that she is available for consultation at agreed times.
The commencement of the session is from the start time of the scheduled booking. Roxanne is prepared to wait for a period of 15 minutes to receive the call from the client. The completion of the session will be at the end of that hour timeslot regardless of when the conversation starts. If the call is not received within the 15-minute waiting period, Roxanne will not be available, and the session will be considered completed, paid for, and no longer redeemable.
Each session or investment program is paid for in full at the time of purchase.
Session Fees
Roxanne’s current fees are clearly outlined at the time of booking. She reserves the right to adjust these fees from time to time. However, any payments made in advance for sessions will be honoured, even if prices have increased between the booking and the scheduled session.
Payment Terms
Fees are paid in advance of each coaching session and are paid online by debit or credit card or by PayPal, using the payment gateway on risingrox.com
Clients can request invoices, which will be emailed to them.
Dates and Times of Sessions
The date and time of the first session, as well as all subsequent sessions, will be recorded on Calendly. Roxanne agrees to keep her availability updated according to what is shown on Calendly and to honour the sessions booked through the platform.
The first scheduled session must be booked within one month of payment or in the next available timeslot after purchasing an investment package.
Between Sessions
Communication between Roxanne and the client will occur during the scheduled booking time and will not be available outside these sessions.
Roxanne may assign the client tasks or exercises to complete between coaching sessions. They may be received via email, Google Drive, or WhatsApp. There is no obligation on the client to complete these assignments. Doing so may help with the advancement of the desired personal outcome.
Rearranging Sessions
If a client needs to rearrange a coaching session, they must provide at least 48 hours’ notice. If they fail to do so, the session will be forfeited, and no refunds will be issued. When the client gives the required 48 hours’ notice, Roxanne will provide available timeslots to reschedule the session within the agreed program period. Please note that frequent rescheduling of sessions will not be permitted.
In exceptional circumstances, Roxanne may need to rearrange a coaching session. In such instances, she will make reasonable efforts to provide the client with 48 hours’ notice.
Cancellation
All coaching services are binding, and refunds are not provided. The goal is for you to fully commit to your coaching journey and achieve your maximum potential. Offering refunds could undermine the commitment required for this process. Therefore, before purchasing a coaching package, please consider carefully whether Roxanne is the right coach for you and if you are prepared to make a 100% commitment. Roxanne is fully dedicated to your success and expects the same level of commitment from you.
Confidentiality
You understand that your coach will treat your information as confidential and comply with The Protection of Personal Information Act. However, if you report child abuse, elder abuse, neglect, or threaten to harm yourself or others, necessary actions may be taken, and the confidentiality agreement may be limited in these circumstances. Additionally, if your coach is ordered by a court to provide information or testify, she will do so to the extent required by the law.
Early Termination
In exceptional circumstances, such as illness, unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Roxanne may decide to terminate the service to the client early or refuse to provide further coaching sessions. In such a situation, the client will be notified of the termination by Roxanne and will be refunded for any coaching sessions not yet provided.
Responsibilities
Roxanne will strive to help the client achieve their desired outcomes. Remarkable results can be achieved when clients follow a clear plan with commitment. However, the client bears sole responsibility for making important decisions in their own life. Roxanne holds no liability for any loss incurred by the client, whether financial or otherwise, following the commencement of coaching sessions. This includes any perceived failure by the client, whether justified or not, in achieving an improved quality of life, career, or desired outcomes or goals.
The client should ensure that there is minimal background noise or distraction during each coaching session to maximize the benefits for both the client and the coach.
Variation of Terms & Conditions
If an initial number of sessions is agreed upon, any changes to these terms and conditions that are intended to take effect before the conclusion of those initial sessions will only be valid if agreed upon by both Roxanne and the client and confirmed by Roxanne in writing via email.
In other cases, Roxanne may change any of these terms or conditions, including the per-session fee. The client will be notified of such changes by email with one week’s notice. If, following receipt of notification, the client decides not to proceed with further coaching sessions, they can withdraw from the service immediately by providing written notice via email. In such cases, the client will receive a full refund of any fees paid in advance for coaching sessions not yet provided. The notice will be effective upon receipt of the email by Roxanne.
Governing Law
This contract is governed by the laws of the jurisdiction in which Roxanne resides. Any disputes, disagreements, proceedings, or legal claims of any nature relating to the service provided will fall under the exclusive jurisdiction of the courts in that jurisdiction.
Feedback
Roxanne appreciates your feedback about her service! You can share your thoughts during a coaching session or by sending an email to hello@risingrox.com